In today’s competitive energy market, switching your gas or electricity provider can often lead to significant savings. Yet, despite the clear benefits, many Australians hesitate to make the change. Why? A lot of it comes down to outdated myths and misconceptions that create unnecessary fear and confusion.
Let’s bust some of the most common myths about changing energy providers so you can make informed choices—and potentially save hundreds of dollars a year.
Myth 1: Changing Providers Will Interrupt My Energy Supply
One of the biggest fears people have is that they’ll be left without gas or electricity during the switch.
The truth?
Your energy supply remains seamless because it’s delivered through the same infrastructure—regardless of your provider. Your gas pipes and electricity lines are owned and maintained by distribution companies, not your retailer. When you change providers, all that happens is a transfer of billing responsibility. You won’t experience any disruption, flickering lights, or cold showers.
In short: you can switch without fear of being disconnected.
Myth 2: It’s Too Hard or Time-Consuming to Switch
Many Australians think changing providers is a massive administrative headache. They imagine mountains of paperwork, hours on the phone, and complicated contracts.
In reality, switching can be incredibly simple.
Most providers now offer online sign-ups that take less than 15 minutes. Some even handle the cancellation with your previous supplier for you. There’s often no need for a technician to visit your home unless you’re moving to a different type of meter (like smart metering), which is rare for standard switches.
Plus, there’s typically a 10-business-day cooling-off period. So, if you change your mind, you can easily cancel the switch.
Myth 3: I’ll Get Hit With Exit Fees
This used to be a genuine concern, particularly under older contracts. Today, it’s far less common.
Since the introduction of new energy regulations and the competitive nature of the Australian energy market, many retailers no longer charge early termination fees, especially for no-lock-in contracts.
However, it’s still wise to check your current agreement before switching. If you’re still on an older plan, a small exit fee might apply—but it’s often minor compared to what you could save annually by moving to a cheaper plan.
Myth 4: Discounts Are Permanent
A common trap is believing that the attractive discounts promoted by energy retailers will apply forever.
In truth, most discounts are for a limited time, often called the “benefit period” (e.g., 12 or 24 months). After that, your rates could revert to a standard, higher price.
This is why it’s important to:
- Understand when discounts expire
- Set reminders to renegotiate or switch again when needed
- Compare both the base rate and the discounted rate, not just the headline offer
Myth 5: All Gas and Electricity Plans Are Pretty Much the Same
This couldn’t be further from the truth.
Even small differences in supply charges, usage rates, or discount structures can add up to hundreds of dollars annually.
Also, some plans offer value-added benefits like:
- Carbon-neutral energy at no extra cost
- Loyalty rewards
- Flexible payment options
- Bill smoothing or fixed-rate contracts to avoid seasonal spikes
Don’t assume the plan you’re on is “good enough”—there are often better options out there that better suit your usage habits and household needs.
Myth 6: You Can Only Switch After Paying Your Final Bill
You don’t need to wait for your final bill to switch providers.
When you initiate a switch, your new retailer will work with your old one to manage the transition. You’ll simply receive a final bill from your old provider based on your last meter reading, followed by new bills from your new provider.
Delaying a switch just because of billing confusion could mean you’re missing out on immediate savings.
Myth 7: Switching Isn’t Worth It for Small Households
Some people believe that unless they have a large household or heavy energy usage, the potential savings are too small to bother with.
Not true.
Even for small households, switching can result in savings of $150–$300 per year or more. Over a few years, that’s a significant amount—enough for a weekend getaway, a new appliance, or simply a boost to your savings.
Besides, it’s not just about money. You might also find a provider offering better customer service, greener energy options, or more flexible payment terms.
Takeaway: Don’t Let Myths Cost You Money
Switching gas and electricity providers in Australia is now faster, easier, and less risky than ever before.
The key is to be proactive:
- Regularly review your plan (at least once a year)
- Use a trusted comparison site like MakeAConnection
- Understand your energy usage patterns
- Check contract terms carefully before signing
Don’t let outdated myths keep you from a better deal. Empower yourself with the facts—and start saving.