Privacy Policy

Overview

Make a Connection ("we", "us", "our") is committed to protecting your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).

This policy explains what information we collect, how we use it, and your rights regarding that information.

What information we collect

When you use our comparison service, we collect the following information:

Your name, email address, phone number, postcode, and street address (if provided). We also collect which services you want to compare (electricity, gas, internet, solar), whether you are moving or switching, and your preferred move date if applicable.

We automatically collect technical information including your IP address, browser type, and the pages you visit on our site. This is used for analytics and to improve our service.

How we use your information

We use your information to provide the comparison service you requested, to contact you about the plans available in your area, and to send your details to our comparison partners so they can assist you.

If you opt in to marketing communications, we will also send you periodic updates about better deals and price changes in your area. You can unsubscribe from these at any time by clicking the unsubscribe link in any email, or by contacting us directly.

Who we share your information with

We share your information with our energy and internet comparison partners who assist in providing you with plan options. We do not sell your information to third parties for their own marketing purposes.

We use Google Analytics and Google Tag Manager to understand how visitors use our site. This data is anonymised and aggregated.

How we protect your information

Your information is stored securely and access is limited to authorised personnel. We use HTTPS encryption for all data transmission.

Your rights

You have the right to access, correct, or delete your personal information at any time. To make a request, please contact us.

Cookies

We use cookies for essential site functionality, analytics (Google Analytics), and to remember your preferences. When you first visit our site, you can choose to accept all cookies or decline non-essential ones through the cookie banner. You can also control cookie settings in your browser at any time.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised.

Contact

If you have questions about this privacy policy or how we handle your data, please contact us.