- Type
- Internet service provider
- Available in
- All states (national)
- Rating
- 4.7/5 (ProductReview) | Canstar 2026 Winner
- Plans from
- $69/month (NBN 25)
Aussie Broadband at a glance
Aussie Broadband is a Melbourne-founded, ASX-listed internet provider that has built its reputation on Australian-based customer support and transparent speed reporting. They have won the Canstar Most Satisfied Customers award for NBN providers multiple times, most recently in 2026.
Their NBN plans cover every speed tier from NBN 12 to NBN 1000, all on month-to-month contracts with unlimited data. They also offer OptiComm plans for fibre estates, mobile SIM plans, and business-grade services.
Current plans and pricing (July 2026)
| Speed tier | Monthly price | Typical evening speed | Best for |
|---|---|---|---|
| NBN 25 | $69/month | 25 Mbps | Singles, light browsing |
| NBN 50 | $79/month | 50 Mbps | Couples, WFH |
| NBN 100 | $89/month | 100 Mbps | Families, 4K streaming |
| NBN 250 | $109/month | 243 Mbps | Heavy users, content creators |
| NBN 1000 | $129/month | Varies by connection | Power users, FTTP/HFC only |
Prices are current as at July 2026 and may change. Promotional pricing may be available for new customers. All plans are month-to-month with no lock-in contract. BYO modem is supported, or you can purchase a router from Aussie Broadband.
Source: aussiebroadband.com.au, accessed July 2026.
Speed performance (ACCC data)
In the most recent ACCC Measuring Broadband Australia report, Aussie Broadband delivered 97% of advertised download speeds during peak evening hours (7pm to 11pm). Upload speeds averaged 85.4% of advertised rates.
While that download figure sounds high, it actually placed Aussie Broadband last among the 12 providers the ACCC monitors for peak-hour download performance. Providers like Superloop and Telstra achieved 100% or higher. This suggests Aussie Broadband's network experiences slightly more congestion during the evening peak than some competitors, though the absolute performance is still solid.
Aussie Broadband is notably transparent about its network capacity. They publish real-time CVC (Connectivity Virtual Circuit) utilisation data on their website, showing how loaded each point of interconnect is. This level of transparency is unique among Australian ISPs and lets technically-minded customers see exactly how congested their local connection point is.
Source: ACCC Measuring Broadband Australia report, 2025-26.
Customer satisfaction
Aussie Broadband won the 2026 Canstar Most Satisfied Customers award for NBN providers, scoring highest across speed and reliability, customer service, ease of setup, and billing transparency. They scored lower on value for money, reflecting their premium pricing compared to budget alternatives.
On ProductReview, Aussie Broadband holds a 4.7 star average from thousands of reviews. Common praise centres on the Australian-based support team, smooth onboarding process, and consistent speeds on FTTP connections. The most frequent complaints relate to recent price increases and occasional wait times for technical support as the company has grown.
Sources: Canstar Most Satisfied Customers 2026, ProductReview.com.au.
Who Aussie Broadband suits
Good for: Households that value reliable speeds and responsive customer support, and are willing to pay a modest premium for it. Particularly strong for customers on FTTP and HFC connections where their speed delivery is excellent. The Australian-based call centre is a genuine advantage if you need technical support and want to speak with someone locally.
Less suited to: Budget-focused households where the absolute cheapest price is the priority. Aussie Broadband is typically $5 to $15 per month more expensive than the cheapest providers at each speed tier. If you rarely need to call support and just want the lowest possible monthly cost, providers like Tangerine, SpinTel, or Exetel may suit better.
Unique features: CVC transparency dashboard, gaming-optimised plans, seniors plans with home phone bundled, and the $0 FTTP upgrade facilitation for eligible FTTN/FTTC addresses through NBN Co's Fibre Connect programme.
Our take on Aussie Broadband
Aussie Broadband is the premium-end NBN provider that justifies its higher price with genuinely better customer service and transparent speed reporting. The 2026 Canstar win and the 4.7 star ProductReview average are not marketing fluff; they reflect a real difference in support quality compared to the Tier 1 telcos.
The main trade-off is price. At $79/month for NBN 50, you are paying $10 to $15 more than the cheapest alternatives. Over a year, that is $120 to $180. Whether that premium is worth it depends on how much you value being able to call an Australian support team and get your issue resolved quickly. If you have never needed to call your ISP for support, a budget provider may serve you just as well.
If you are on FTTN or FTTC and considering an upgrade to FTTP, Aussie Broadband facilitates the $0 upgrade through NBN Co's Fibre Connect programme. This is a significant benefit: a free upgrade from copper to full fibre can transform your connection speed and reliability.
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